certification programs

Refund Procedures

Refund Processing $85

No refunds are guaranteed. Each refund decision will be made on a case-by-case basis. Payments received online, will be issued back to the card of use when possible. All other refunds are issued via checks within 10 business days from approval. See the Refund Guidelines below.

Refunds Guidelines

IMPORTANT: Refund requests are handled on a case-by-case basis. Approved refunds are issued to the original payee.

Examination Activity

To request a refund for NICET examination activity, submit a written request to test@nicet.org.

Refunds are issued, minus a $85.00 processing fee, provided both of the following conditions are met:

  • An exam was not scheduled with Pearson VUE, and
  • The current testing window is not expired.

If one or both conditions are not met, a refund is not issued. Even if you cancel an existing appointment with Pearson Vue, we cannot issue a refund nor can we substitute your confirmed date and time with another candidate. Candidates will have an opportunity to request and submit a rescheduling request.

For more information please contact NICET by e-mail or phone at 888-476-4238.

Application Review

Refunds are not issued; except for extenuating circumstances, For more information please contact Certification Services by e-mail or phone at 888-476-4238.

Recertification Processing

Refunds are not issued; except for extenuating circumstances, For more information please contact Certification Services by e-mail or phone at 888-476-4238.

Other Services

Unless otherwise noted, NICET will not issue refunds for other paid services, such as: a job board listing, personal records and reports, practice test, training provider directory listing, etc. The exception to this is a duplicate request or overpayment. For more information or questions please contact NICET.

Contact Us

Phone: 888-476-4238
E-mail: evaluations@nicet.org
Please allow one business day for a staff member to get back to you regarding your questions or concerns.